2025 SALESFORCE ADM-261 PASS-SURE SURE PASS

2025 Salesforce ADM-261 Pass-Sure Sure Pass

2025 Salesforce ADM-261 Pass-Sure Sure Pass

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is a great opportunity for professionals looking to advance their careers in Salesforce administration. Service Cloud Administration certification exam covers a wide range of topics related to Service Cloud administration and is designed for individuals with experience working with the Salesforce platform. Passing ADM-261 Exam will demonstrate your expertise in Service Cloud administration and validate your skills to potential employers.

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Salesforce Service Cloud Administration Sample Questions (Q273-Q278):

NEW QUESTION # 273
Customer support agents want the ability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.
How should the console be configured to satisfy this requirement?

  • A. Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.
  • B. Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.
  • C. Create separate record types and page layouts for product - related and other cases and configure console components to show customer - or product related information. Assign record type based on case type
  • D. Train users to scroll through the case page layout to look for product related information or customer- related information based on case type

Answer: C


NEW QUESTION # 274
Universal Containers is setting up a field service dispatch contact center. Which functionality should be considered when designing the contact center? (Choose 2)

  • A. Mobile access to case information
  • B. Visibility into service entitlements
  • C. Chatter groups forcustomer
  • D. Predictive dialer for outbound calls

Answer: A,B


NEW QUESTION # 275
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem

  • A. Configure Omni-Channel Routing Model as MostAvailable.
  • B. Configure Case Assignment Rules to use Queues.
  • C. Configure Case Assignment Rules to use Users.
  • D. Configure Omni-Channel Routing Model as Least Active.

Answer: A


NEW QUESTION # 276
A case has not been closed even after 30 days, but those cases can be closed in 7days. What should the consultant do to overcome this? choose 2 options

  • A. Supervisors to investigate those cases
  • B. Use auto response rule to send an email
  • C. Identify those cases and assign to the closure team
  • D. Use escalation rule to send an email

Answer: A,C


NEW QUESTION # 277
Field engineers often need to access current inventory levels of products thecustomer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?

  • A. Integrate with an enterprise resource planning system.
  • B. Configure Visual Flows on Salesforce mobile.
  • C. Implement Field Service Lightning.
  • D. Develop and publish aknowledge management system

Answer: A


NEW QUESTION # 278
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